DELIVERY AND SERVICE TECHNICIAN

Chatham-Kent On

Job Type:

Full Time

About the Role

Our client specializing in furniture manufacturing is in search of Delivery and Service Technician.


Responsibilities:

  • Possess beginner to advanced knowledge of process and procedures.

  • Must travel to job sites in company vehicle

  • Knowledge of safe advanced operations of machinery and equipment

  • Inspect and verify quality of finished products, installations and accurate product count for delivery/service, comparing to supporting order paperwork

  • Respond to customer inquiries and concerns with a high level of communication and troubleshooting (i.e., quality/warranty of installed products)

  • Educate customers with industry and product specific knowledge

  • Thorough documentation of quality assessment and corrective actions performed and any necessary follow-up actions required

  • Transfer or load finished product with extreme care to storage or into Company vehicle for delivery and service

  • Deliver product to various destinations, with strict adherence to the delivery/service schedule.

  • Be available/flexible to accommodate customer schedules and customer availability

  • Reduce/limit return trips to job sites through preparedness of parts/products and tools as well as ensuring quality of work performed is to company and customer standards

  • Perform corrective actions, such a repairs, touch-ups and installations with high attention to details of workmanship

  • Inspect job site locations to identify any health and safety hazards and implement and communicate corrective action or advise the appropriate person(s) to complete corrective action

  • Ability to operate technology equipment, such as a camera, cell phone and tablet

  • Maintain cleanliness of job site location, including but not limited to, outdoor property, walkways, stairways and interior of homes, offices and/or buildings

  • Unload product at destination in preparation for installation

  • Demonstrate initiative to complete tasks independently, with the support of the Coordinations department and other Company staff, as applicable

  • Have a strong understanding of Mylen’s warranty policy and procedures

  • Complete daily circle checks and cleaning of company vehicles

  • Have a strong understanding of company warranty policy and procedures

  • Complete required reports/administrative work immediately/as required throughout shift.

  • Interact with customers, clients and/or vendors in a positive and courteous manner, maintaining a professional demeanor at all times

  • Work in compliance with all administrative and health and safety policies and procedures, as per legislative requirements and as outlined in Company policies

  • Assist in other departments as required

  • Other duties as assigned


Required Skills and Qualifications:

  • Minimum high school diploma or equivalent experience

  • Extensive vocational, technical wood-working, surface preparation, finishing and cabinetry training and/or experience, trade certification or education in woodworking preferred

  • Comfortable driving large vehicles and/or vehicles with trailers

  • Valid lift truck training and certification an asset

  • Ability to understand and interpret engineering and technical drawings, as well as other written instructions and design specifications

  • Knowledge of safe operation of basic hand and power tools

  • Strong mathematical knowledge

  • Ability to read and take accurate measurements

  • Effective verbal and listening communication skills

  • Ability to manage priorities, execute tasks efficiently and work under pressure to facilitate proper business flow

  • Demonstrated problem solving skills

  • Highly motivated and detail oriented

  • Autonomous, honest and trustworthy

  • Valid Ontario class G driver’s license with clean driver’s history/abstract

  • Maintain personal vehicle insurance policy.

  • Clear criminal background check

  • Ability to work in a quality, results driven and fast paced work environment

  • Ability to team lift and load heavy objects, up to 50 lbs.

  • Ability to work in hot and humid and cold work environments

  • Physically demanding tasks (i.e., lifting, bending and standing/sitting for long periods of time)

  • Ability to work extended hours and/or additional shifts when required to meet production demands

  • Maintain Company vehicle, equipment and tools

  • Participate in compulsory training as deemed necessary for the role

  • CSA steel toed construction grade safety shoes in production area and when delivering product

  • Means of daily/reliable transportation

  • Valid First Aid and CPR certification an asset

  • Valid transportation of dangerous goods certification an asset

  • Valid Joint Health and Safety Committee certification an asset