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About the Role
Our client specializing in furniture manufacturing is in search of Delivery and Service Technician.
Responsibilities:
Possess beginner to advanced knowledge of process and procedures.
Must travel to job sites in company vehicle
Knowledge of safe advanced operations of machinery and equipment
Inspect and verify quality of finished products, installations and accurate product count for delivery/service, comparing to supporting order paperwork
Respond to customer inquiries and concerns with a high level of communication and troubleshooting (i.e., quality/warranty of installed products)
Educate customers with industry and product specific knowledge
Thorough documentation of quality assessment and corrective actions performed and any necessary follow-up actions required
Transfer or load finished product with extreme care to storage or into Company vehicle for delivery and service
Deliver product to various destinations, with strict adherence to the delivery/service schedule.
Be available/flexible to accommodate customer schedules and customer availability
Reduce/limit return trips to job sites through preparedness of parts/products and tools as well as ensuring quality of work performed is to company and customer standards
Perform corrective actions, such a repairs, touch-ups and installations with high attention to details of workmanship
Inspect job site locations to identify any health and safety hazards and implement and communicate corrective action or advise the appropriate person(s) to complete corrective action
Ability to operate technology equipment, such as a camera, cell phone and tablet
Maintain cleanliness of job site location, including but not limited to, outdoor property, walkways, stairways and interior of homes, offices and/or buildings
Unload product at destination in preparation for installation
Demonstrate initiative to complete tasks independently, with the support of the Coordinations department and other Company staff, as applicable
Have a strong understanding of Mylen’s warranty policy and procedures
Complete daily circle checks and cleaning of company vehicles
Have a strong understanding of company warranty policy and procedures
Complete required reports/administrative work immediately/as required throughout shift.
Interact with customers, clients and/or vendors in a positive and courteous manner, maintaining a professional demeanor at all times
Work in compliance with all administrative and health and safety policies and procedures, as per legislative requirements and as outlined in Company policies
Assist in other departments as required
Other duties as assigned
Required Skills and Qualifications:
Minimum high school diploma or equivalent experience
Extensive vocational, technical wood-working, surface preparation, finishing and cabinetry training and/or experience, trade certification or education in woodworking preferred
Comfortable driving large vehicles and/or vehicles with trailers
Valid lift truck training and certification an asset
Ability to understand and interpret engineering and technical drawings, as well as other written instructions and design specifications
Knowledge of safe operation of basic hand and power tools
Strong mathematical knowledge
Ability to read and take accurate measurements
Effective verbal and listening communication skills
Ability to manage priorities, execute tasks efficiently and work under pressure to facilitate proper business flow
Demonstrated problem solving skills
Highly motivated and detail oriented
Autonomous, honest and trustworthy
Valid Ontario class G driver’s license with clean driver’s history/abstract
Maintain personal vehicle insurance policy.
Clear criminal background check
Ability to work in a quality, results driven and fast paced work environment
Ability to team lift and load heavy objects, up to 50 lbs.
Ability to work in hot and humid and cold work environments
Physically demanding tasks (i.e., lifting, bending and standing/sitting for long periods of time)
Ability to work extended hours and/or additional shifts when required to meet production demands
Maintain Company vehicle, equipment and tools
Participate in compulsory training as deemed necessary for the role
CSA steel toed construction grade safety shoes in production area and when delivering product
Means of daily/reliable transportation
Valid First Aid and CPR certification an asset
Valid transportation of dangerous goods certification an asset
Valid Joint Health and Safety Committee certification an asset