About the Role
Our automotive client is looking to hire an Account Manager. The successful candidate will be responsible for maintaining and managing new and existing clients.
Other responsibilities include:
Responsible for processing customer orders, handles customer questions and issues, researches and resolves customer problems
Work to expediting backorders, short/over shipments, incorrect deliveries
Response to the client regarding product questions (Specifications), product quality or packaging complaints
Manage customer standing orders, process customer returns and credits
Completes customer pricing quotes via telephone, fax, email, RFQ submission to customers
Interacts with Sales team to ensure regular communication on customer issues and sales lead
Other assigned duties
Required Skills and Qualifications:
Completion of College or University diploma or certificate in a related field such as business, administration, science
Previous customer service roles
Customer Focused – Good Interpersonal skills enjoys interacting with people
Communication skills – verbal and written proficiency to concisely deliver a clear and accurate message
Active Listening Skills – Listen to customer requirements
Telephone Skills – Maintain helpful tone and attitude throughout the contact, portrays a professional image
Team Player – is result-oriented and uses /shares resources within the team
Organization and Time Management Skills – can handle a high volume of interactions from a variety of medium, prioritizes and meets deadlines, can multitask completion
Ability to handle difficult customers (stays calm while handling challenging customers, shows Empathy, guides customers to stay on task)
TS16949 experience an asset
Computer and Keyboard skills – excellent in a windows environment, Word, Excel